How do I log in to the customer panel?
To log in to the customer panel you need to:
- click “login” on the online shop website
- enter username and password
- click “Confirm”
I do not remember the password, what do I do?
If you forgot your access password:
- click “login” on the online shop website
- enter your username
- click: “Set new password”
- check your e-mail
- follow the instructions given in the e-mail
I do not have a customer account, how can I place an order in the online store?
To place an order online, you must create a customer account.
How are shipments delivered?
We make every effort to ensure that our shipments are packed carefully and reach you safely.
Goods are shipped on the same day (Mon-Fri) provided we receive payment by 3 pm. The shipment will reach you the next business day.
Couriers deliver packages between 9:00 AM and 05:00PM
The cost of a one-time courier delivery is PLN 16.00.
I did not receive an e-mail after placing an order. What do I do?
Have you ordered something from our store and not received an e-mail with a pro forma invoice, VAT invoice and confirmation of payment to your mailbox?
It is possible that the above emails went to your SPAM mailbox. Check if they are there.
Message: the e-mail address provided already exists in our system
When you tried to log in you received the message: “The e-mail address provided already exists in our system”, perhaps it is an address stored in the mailing list.
If you would like to have a full account in our system, please follow these steps:
- Use the “Set new password” option – you will need to have access to the e-mail address provided.
- Complete the address and personal details.
If you do not have access to the e-mail address provided, go to the “Register” option and use a different e-mail address.